Getting error many times in the video app when rendering

Topaz Video Bugs and Issues
1

logsForSupport.zip (2.8 MB)…. this could be really troublesome as , many times for a render it takes several hours and then it turns a whole waste of time a red error comes and all is lost ,

2

The logs are showing a file path issue with the source temp file being created while the process is running.

Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.

  1. Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
  2. Delete the plist files & empty the trash bin
    How To Delete Your Plist Files
  3. Reboot your Mac
  4. Reinstall

If those steps do not resolve the issue, send the updated logs to the support team directly at help@topazlabs.com for review.