Get error when trying to submit a support ticket

I get this error when trying to submit a ticket:

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Sounds like you’re signed in with a different email address than the one you submitted your ticket with. This is a pretty common mixup, and you can’t see the page because you’re not authorized to. For example, if you are logged in as, then you submit a ticket with, you won’t be able to see the ticket name2 created, because name1 doesn’t have access.

Try this:

  1. Head to the Topaz Studio Help Center (
  2. If you’re already logged in, select the Sign Out option from the User Profile dropdown menu
  3. Then, select the My Requests button, and login with the email you used to submit your request.

Hi and thank you so much for replying. I only have one email account for Topaz. The funny thing is as I looked later the request went throug…twice lol… I really appreciate your response.