Files no longer compatible?

Topaz Video Bugs and Issues
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1

I’ve been working on a major project over the past few weeks with Topaz Video where I convert a few files each night. Tonight, when I went to start a new batch, I was offered an upgrade to v1.6.1. After upgrading, the software will no longer load the source files. Files that loaded and converted without errors now will not load, claiming they are not compatible with the software. The are AVC/AAC files in an MKV container.

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 22 min 10 s
Width : 960 pixels
Height : 720 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Writing library : x264 core 164 r3186 585e0199
Encoding settings : cabac=1 / ref=2 / deblock=1:1:1 / analyse=0x3:0 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-4 / threads=11 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=crf / mbtree=1 / crf=25.5 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=5000 / vbv_bufsize=10000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Format settings : PNS / PNS
Codec ID : A_AAC-2
Duration : 22 min 10 s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Title : DD 2.0 384k
Language : English
Default : Yes
Forced : No

2

Hi.

Until Topaz Support contact you here’s the link for the previous version so, you can continue working

1.6.0 Downloads

Windows | Mac

No need to Uninstall, Remove or Delete the other version as this will taken care of during the Installation

Hope this helps

3

Can you grab the logs from the app and send in to help@topazlabs.com so we can investigate further? We saw some previous situations where files from an NAS drive would not load into the app, but that patch was part of the update to 1.6.1.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

4

Sorry I’ve already downgraded my installation to resume my project. All of the files were stored locally on an NTFS drive and were never on a NAS.

5

Understood on the file storage option not being an NAS drive. If the older version is working for you, I would recommend staying with that while we continue to investigate these issues. Our team is working on replicating the situation as best we can from what users have shared in various configurations.