Please kindly refunded back my $34.98 paid for the Topaz video trial and unsubscribe me ASAP from the Topaz video subscription, The AI feature is not working and the 5s preview quality is worse than the original video quality. I needed to enhance a vid quality which is the only reason I paid to embark on the trial …… Please cancel subscription and refund ASAP
Respectfully,
Israel
I think you need to write to Topaz support, not on the community forum.
But since you’ve already written it, let’s summarize… You knowingly bought Topaz Video AI, did an upscaling without having any idea how to use it (knowing that it’s a professional tool and requires learning and fiddling with sliders), and after one try you’re asking for a refund?
I don’t think I would give it back to you. 
Hi.
Wardak093 is correct Topaz Video is Professional Enhanceing Software and therefore, you need to spend time learning the Application.
Please don’t give up here’s some information and videos for getting the most out of Topaz Video
If you still wish to contact Topaz Support then, here’s the link to contact Topaz Support directly
Here’s the information about the Topaz Refund Policy
We want you to love your Topaz Labs experience. If you purchase a product and it’s not the right fit, no problem—let us know within 7 days, and we’ll provide a full refund.
Access to our software is delivered instantly, so refunds are available only during the first 7 days.
If a product doesn’t feel right for your workflow, reach out within 7 days, and we’ll make it right with a full refund.
Refund requests must be submitted within 7 days of purchase.
Refunds are not available for change of mind after the 7-day window.
We do not issue retroactive refunds for previous subscription months.
Annual-commitment subscriptions cannot be canceled or refunded during the 12-month term without paying an additional fee.
This commitment is stated and confirmed at checkout.
Used cloud credits are generally non-refundable.
All refunds are processed back to the original payment method.
Here’s the original Refund Documents
Hope this helps
Thanks a bunch, I’ll go through them …… I thought it was a drag-and-drop video upscaling software. I’d love to get familiar with what I can do with it.
Hi Israel,
Feel free to email us at help@topazlabs.com if you do wish to move forward with cancelling the plan and everything.
Here are also a few other tutorial videos that I recorded for users to review that might help in the new interface.
Hi Kyle.
Where are these videos normally situated as it would be handy if they were readily accessible so, others might learn from them perhaps placing them within the Topaz YouTube channel
Thank you for your time
Andy
I made these using Loom as quick resources to send to users who write into the support team. We are working on re-recording them for addition to our docs page and wider sharing via social media platforms. Its been a big push by the support team to get these recreated for wider sharing.
