I keep getting a Failed - Resolution error and can’t figure out why. I’ve tried different file types recommended from google search. But none of them worked to fix the issue. Looking to get help here seeing as I just purchased a subscription just to try it out. It’s definitely not working as exepcted.
To understand what is going on here, we will need the logs to review. If you wish to send them directly to the support team you can email them to help@topazlabs.com.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
