Export error with Proteus

Topaz Video Bugs and Issues
1

I’ve seen some reports of export errors with Starlight, but this is happening with plain old Proteus in 1.6.1.

logsForSupport.zip (3.3 MB)

Update: backed down to 1.6.0, no error there.

2

Hi Gene, in the log
“CRITICAL: Cannot open zip file at: X:\Topaz Labs LLC\Topaz Video\models\prob-v4-fgnet-fp16-448x576-4x-ox.tz”

3

Not sure how knowing this helps?

4

I’m not sure either. Maybe it’s corrupted, or an incorrect path is in topaz. You could check if “X:\Topaz Labs LLC\Topaz Video\models\prob-v4-fgnet-fp16-448x576-4x-ox.tz” exists.

5

I uninstalled 1.6.1 and reinstalled 1.6.0, so too late to try that. I don’t think 1.6.1 addressed any issues I was having, so I’ll probably just wait until the next release.

6

This might be related to the model folder being: “ModelDir” : “X:\Topaz Labs LLC\Topaz Video\models\”

Was it also on the X drive in 1.6.0? Would you also be able to send the logs from 1.6.0 so I can send the differences to our dev team?

7

X has been the working drive for my Topaz apps for several years now.

1.6.0 log attached.

logsForSupport.zip (3.4 MB)

9

Thanks Gene! I sent this over to the team.

10

Hi Gene, can you try right-clicking on the app from the start menu and running the app as administrator, and let me know if that resolves the issue?

11

I’ve gone back to 1.6.0 again, but I’ll try it tonight and let you know.

12

Thanks! We’ve gotten a couple other reports with a similar errors as your logs that confirmed this worked so I wanted to see if that resolves it for you

13

Tried it. App doesn’t crash, but returns an error after it loads models and starts estimating. And it isn’t just Proteus. It’s all the models except for Nyx, Theia and the Starlight models. New log attached.

logsForSupport.zip (5.0 MB)

Is there any chance you could get the devs to burn a beta build of 1.6.1 for testing? It’s really annoying having to go back and forth between 1.6.1 to run tests and 1.6.0 to have a working app.

14

Hi Gene, thanks for sending the updated logs, sending it back up the chain. We won’t be able to get a 1.6.1 beta; however, we just released the latest beta if you want to give that a try. That said, I have not seen this particular issue mentioned as a fix in the release notes.

15

I’ve got the 1.7.0 beta installed now. It has the same problem except it’s worse. All the non-Starlight models error out on downloading except Theia. I’ll post the problem to the beta forum.