Error when deinterlacing and stabilzing SD Video

Topaz Video Bugs and Issues
1

The set up was done after uploading SD file.

As it is older SD video PAL and interlaced the best result for upscale has been obtained by the first pass done as above, then run through Starlight Sharp.

However this has stalled twice with error code.

Both installation log and report log are loaded.

For the sake of good order, I note here that the computer was not restarted after the upload and install of V1.3.1. done prior to commencing this mornings run.

logsForSupport.zip (40.7 MB)

Topaz Video Installer Log.txt (10.0 MB)

Computer details: -

Operating System
Windows 11 Pro 64-bit
CPU
Intel Core i9 89 °C
Raptor Lake 10nm Technology
RAM
128GB Unknown @ 1795MHz (30-29-29-57)
Motherboard
Dell Inc. 0342YC (U3E1)
Graphics
DELL U2723QE (2560x1440@60Hz)
Dell U4924DW (5120x1440@60Hz)
Intel UHD Graphics (Dell)
4087MB NVIDIA GeForce RTX 4090 Laptop GPU (Dell) 74 °C
SLI Disabled
Storage
953GB NVMe 3500 Micron 1024GB (Unknown (SSD))
3815GB NVMe KXG80ZN84T09 NVMe KIOXIA 4096GB (Unknown (SSD))
4657GB Western Digital WD My Passport 2627 USB Device (USB (SATA) (SSD)) 39 °C
3725GB Western Digital WD My Passport 2626 USB Device (USB (SATA) (SSD)) 47 °C
3815GB NVMe KXG80ZN84T09 NVMe KIOXIA 4096GB (Unknown (SSD))
3815GB NVMe KXG80ZN84T09 NVMe KIOXIA 4096GB (Unknown (SSD))
1862GB Western Digital WD My Passport 25E1 USB Device (USB (SSD))
1862GB Western Digital WD My Passport 25E1 USB Device (USB (SSD))
1862GB Western Digital WD My Passport 25E2 USB Device (USB )
1907GB ESD310C TS2TESD310C SCSI Disk Device (USB (SATA) (SSD)) 56 °C
3725GB Western Digital WD My Passport 2626 USB Device (USB (SATA) (SSD)) 44 °C
4657GB Western Digital WD My Passport 2627 USB Device (USB (SATA) (SSD)) 41 °C
Optical Drives
WD Virtual CD 25E1 USB Device
WD Virtual CD 25E1 USB Device
WD Virtual CD 25E2 USB Device
WD Virtual CD 2626 USB Device
Audio
Intel Smart Sound Technology for Bluetooth Audio

2

After third failure, and some adjustments, computer restarted and the project ran right through as first pass.

3

The logs are showing an error with loading the input file correctly from the file path, however, it looks like the drives are connected.

Try starting a new project and bringing in the first export that has been deinterlaced and processed into that new project and then apply the Starlight model. It could be that the file path is being broken after the first pass completes or is trying to access the file incorrectly.

If that does not work, grab the updated logs and send to the support team at help@topazlabs.com and we can take a deeper look into what is going on.

4

Thank you Kyle,

I ended up rebooting the computer and it did the job, and since has been running Starlight HQ and now for comparison I’m running the same deinterlaced stabilized video with Starlight Fast 2.

The results from Starlight HQ are impressive. So much more details and while I’ve only looked at a wee part of the output, I see nothing that that detracts from what has been done.

I very much appreciate your response and input.

5

You are more than welcome, reach out anytime either here on the forum or directly at help@topazlabs.com if you run into any other issues.