Export failed at beginning of run.
logsForSupport.zip (989.6 KB)
It looks like this is caused by the input file missing color metadata tags, which are causing an issue with decoding the file. Our team is looking into seeing if they can still pass the file through without that info and we have an open report.
- Select the project settings button in the top right corner of the app:
2. Go to the color space tab and select BT709 for all 3 color dropdowns
Note: if you have set in/out points on the timeline, it will not run, you will need to export the full file or trim the video before bringing it into Topaz Video.
If that doesn’t work, I would recommend doing a conversion in Handbrake without an upscale which should fix the metadata issue.
Here are the steps to convert it in the handbrake app:
- Drag and drop your video to import it
- I recommend going to the “dimensions” tab and under “resolution limit” > none
- I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source
- Then click “start”
This will ensure that it retains the original resolution and frame rate with the converted file.
