Mod Note - personal information removed from post. Please contact help@topazlabs.com
Please send an email to the support team at help@topazlabs.com and our support team can help.
It will be helpful if you can grab the logs from the app and send with that email.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
