Just upgraded to Gigapixel AI 7.03. Getting error message “Cannot open output file”. And I cannot find the file after processing, which is extremely slow. Not an improvement.
are you importing your image from an external hard drive and saving it in the same location?
Yes. I also tried importing from the desktop and saving in the same folder. Both took up to 10 minutes to process.
Does the “Cannot open Output file” occur when you import from your desktop? If it’s just from your external hard drive, it could be that the computer needs to give full disk access to Gigapixel.
For the slow processing, it could be your AI Processor. You can check this in the Main Menu Settings > General > Ai Processor.
If you’re still experiencing these two conflicts, it may be easier to reach out to Support for more in-depth investigation of what you’re experiencing.
Thank you esther.h
“Cannot open File” is resolved.
Can you say a little more about the AI Processor? I don’t know where to find that, or the Main Menu Settings, or how to check it.
Depending on your system’s profile you can change the AI Processor to see if your graphics card is the most powerful to run the app.
and how the issue with “cannot open output file” was fixed???
I have same issue. it occurred every export after few success files, for all the rest in the queue
Hi mykhailo - Cannot open output file means Gigapixel can’t access the file for whatever reason.
It could be that our apps don’t have permission to write to an external drive or something.
Can you verify where you’re exporting your images?
Issue fixed by changing source folder (I save results in same path)
in fact - it is the same SSD disk
the only difference is - I got error when files were in folder which is synced with one drive
hope it could help someone
1 Like
No
problem is back
how to fix it???
in which folder permissions will be enough?
this is how the export process looks like every time
few success, then all the rest errors
Please submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot.
