Error: entry point not found

When opening Sharpener AI I get the eroor message: “The procedure entry point clCreateCommandQueueWithProperties could not be located in DLL-file w:\Topaz Sharpener AI\clDNNPlugin.dll"

What could be the problem. I executed CCCleaner, reïnstalled Sharpener but the problem still remains.

Please raise a support request at the main website.

done, see rq