My Photo AI 4.0 is stuck on downloading models. I left it on for hours with no change. Restarted it several times. Nothing! Internet connection is working.
Hi.
Try disabling your VPN then, try rerunning the installation
Here’s some further information from Topaz Support that may help
Taking a long time
If the Model Install is taking a long time:
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Photo AI will initially take some time to install, as all the AI models will be installed directly on your machine, to allow local and offline processing once completed.
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Once an initial install is completed, when you update versions, you will not have to re-install all the AI models again. This makes installing updates much quicker than the initial install.
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If you do not see any progress, make sure to check the steps in the “Stuck” section above.
Stuck - no visible progress
If your Models are installing but seems stuck - no visible progress:
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There could be a blocker preventing the AI Models from installing. Make sure to test turning off the firewall and anti-virus momentarily to see if the install picks up and finishes. Test connecting to a hotspot from your mobile phone as an internet connection to rule out the router being the blocker.
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Once the security features are momentarily turned off or once connected to a mobile hotspot, rerun the installer, available from your “My Products" page. No need to uninstall, just rerun the installer and it will pick up where you left off and install only the missing models.
Hope this helps
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