Education | Some Model Files Need To Be Re-Downloaded

Topaz Photo AI General
1

It used to work fine. Now, with every pictures, it takes ages while “some model files need to be re-loaded” before I can use it .

2

The model files should be installed during the installation process, and the app trying to download models every time you open it is not normal behavior.

This typically indicates missing model files, which can mean a security program on your machine may have blocked some of the AI models from being fully downloaded. You can use the following steps below to resolve this issue :arrow_down:

  • Important: Make sure you turn off your firewall, proxy, antivirus software, cloud settings, and VPN (you can turn them back on once the installation process is done)

  1. Once all security features are turned off, rerun a fresh installer using the following direct download link from our Topaz Labs Download Page.

  2. Once you download and open this new version, you should be able to click on the blue ‘Activate’ button and log in using the email associated with your Topaz Labs account and password.

  3. Please try the same model again and let me know if you get the error.

Note : If you continue to have problems, you may need to test rerunning the installer with a mobile hotspot to rule out any router settings that may be causing the problem.

If you still have problems after following these troubleshooting steps, please send our team an email at help@topazlabs.com, and we can assist there.

3

Thank you for the advice John. I rebooted my laptop and that appears to have sorted out the problem. It is now functioning normally.

I tried to activate the new update signalled in the top righthand corner of my screen.

A message said “renew your subscription and you will be able….”

Why do I have to "renew” my subscription if it is still valid?

Any ideas? As a pensioner in South Africa where the dollar is 20-1 to the Rand, this is not viable.

Jacques Sellschop.

4

I would recommend reaching out to our team by sending an email to help@topazlabs.com and we can sort out any problems you are having with your Account there :slight_smile:

5

Thank you. I’ll do that.

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