new gigapixel purchased today will not initialize so cannot use the programme.
Hi Alan.
I’m only guessing but, have you Downloaded the old Topaz Gigapixel AI by mistake then here’s the link for the version you require for both Windows and Mac
Topaz Gigapixel v1.0.7
Windows: [Download]
Mac: [Download]
Snapdragon: [Download]
Released December 16, 2025
On the other hand, if this is an Activation Issue then, you need to contact Topaz Support for this type of issue here’s the link to contact Topaz Support directly
Topaz Support
Hope this helps
Hello,
Any initialization, analysis, or processing that stalls, produces an error or crash could be a sign of compatibility conflicts. This might be related to permissions issues depending on your configuration.
- Check for updates to your OS and graphics drivers
- Check permissions for Topaz and Adobe apps if attempting to use the plugin
Use the Help button to submit a support ticket if you continue to experience unexpected behavior.
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