Have been using 3.4.4 for a while. Now all of a sudden I can’t open it because the file is “damaged”.
Thanks for reaching out to us and for sharing the information about the error message you are receiving.
This problem is occurring due to an error during the installation process. Please follow the instructions below to fix this issue you are reporting:
- Download an installer for Topaz Photo AI from your “My Products” page.
- Run the Photo AI installer.
- When you see the error appear, please ignore it and keep Topaz Photo AI.
- Go to your Mac System Settings > Privacy & Security tab and scroll down to the security section | Loom Video Example: Privacy & Security Settings
- You will see a section that says Topaz Photo AI is damaged; click the option to trust it.
- Run Photo AI and the application should work this time.
If you continue to have problems after following the directions above please reach out to our Support Team by sending an email to help@topazlabs.com.
