Education | How to Update to new version if in-app updater fails

[stuart.schneider]

I initiate updates from the Help screen in Topaz AI on Windows 11 with or without Adobe Lightroom Classic running… It brings me to this screen and there is no action or button available to start the updates

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Sometimes, your system network settings might be blocking the application’s ability to download all the required files for installation.

Please ensure you have disabled any antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.

Try downloading a new installer from our Topaz Labs Download Page page.

If you are receiving an error message, would you mind sending over a screenshot to help with the troubleshooting process? This information can help the team diagnose this issue and get you up and running.

If you continue to have problems, it may be useful to test an alternative ISP, such as a mobile hotspot or an alternative WIFI network.