Downloading AI model stops

I can’t download Hyperion 2.5 and Starlight Precise 2.6

The downloading stops at 33% or 41% or 73% or whatever

Can you grab the logs from the app and send in for review of this situation? help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.