Hello,
I want buy 1 years Photo Upgrade Plan for 99$. I have the plan to 28 November.
Please add this options to my account support.
Greetings.
Hi, goto the main Topaz Labs Web page
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Click on Account
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Then click on My Products
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Under Topaz Photo AI youâll see Upgrades Active plus a date
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Next to the date is a grey symbol with a Question Mark in side it click on this symbol
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This will take you to the Topaz Labs Pricing page
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Scroll down until you get to the Upgrade Pricing, this includes the Black Friday deals
In the meantime here are the renew offer you seek
Photo AI = $74
Video AI = $129
Gigapixel = $49
DeNoise = $49
Sharpen = $49
Therefore Topaz Photo AI is $74
However, you wonât see the offers unless youâre signed in to your account
You also wonât see the offers if your Subscription is valid in that case youâre have to wait until it runs out
If these two donât apply to you, then please send a Support Request and ask for help. Link for Support can be found at the bottom of this page
Hope this helps
While your answer is correct, it does not answer the question. I have the same problem.
As shown in the official documentation there was a Photo Upgrade Plan on the account page, which gives you one year upgrades for all your photo apps for $99.
(This forum doesnât allow links, but it is in the âUser Licenses and Upgrade Licensesâ on the documentation page.)
Now this plan disappeared and only the individual upgrades remained.
Which is more than two times more expensive if I want to renew all my photo software. Instead of $99 it is $221.
Hi, Good point, unfortunately it does look like Topaz has withdrawn this Upgrade Plan just before offering so called Black Friday deals not good
Have you tried contacting Topaz over this issue
As there wonât be updates to DenoiseAI and SharpenAI I guess this discussion is kinda moot.
Do thereâs absolutely no sense in buying an upgrade plan for those âdead horsesâ - similar with Gigapixel, while supposedly an update here is told to be in the makes I guess this only ports back recent TPAI models changes and the (incomplete) fixes for the tiling issue.
So it really is TPAI or nothing. Itâs not as if those older apps suddenly would stop working just because the subscription runs out. Weâre not at Adobe herrâŠ
Yes, I wanted to contact them, but I cant find any working contact form anywhere on their page. The link youâve sent seems dead. Am I doing something wrong?
If that is true, donât you think they should communicate that somewhere? Denoise and Sharpen can be bought for $79 each at the moment. There is no information about that these are discontinued. Are they selling dead-end products without any notification?
Well, it was told in this forum repeatedly and also kinda officially confirmed that those two apps (denoise and Sharpen) wonât get any updates. And alss they now already didnât get any updates for quite some time now.
Of course, this should also be taken into account and communicated by the sales and marketing department, I donât really understand those tactics there.
It might still make senso for some people just to buy one of those single Apps e.g. only DenoiseAI if they just want to denoise images and then get a quite cheap but still very impressive solution.
So having those individual apps still for sale for people that donât already have them does make some sense - but Topaz should clearly state this as a one time purchase and not talk about a year of upgrades AND of course not offer possible renewals for already existing customers.
Hi, Contact only works during office hours. Iâve just had a look and seems to be working my end.
https://support.topazlabs.com/#contact-us
If this still doesnât work, then visit the main Topaz web page and a contract bubble will popup in one corner please click on this bubble
Also if you have a VPN on this maybe blocking your connection
Hope this helps
Ok, so there is no standard contact form that Iâm looking for for days. There is just a silly bubble popup which is filtered by default on Firefox. I had to disable the Enhanced Tracking Protections to allow it.
Anyway, Iâve contacted them and they said the following:
The Photo Upgrade Plan that youâre referring to is no longer applicable because weâre not updating DeNoise AI or Sharpen AI in the future. You already own the latest versions of these and the webpage you linked to will be updated soon after our sale concludes.
Moving forward we will have upgrades for Topaz Photo AI and Gigapixel AI.
They also gave me an offer that they renew the Gigapixel for free if I buy the Photo AI renewal for $74. Which is nice, but it was super frustrating to reach here. All other webpages Iâve used have working contact form in Firefox or at least a public email address.
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Hello,
What e-mail you use for contactâŠ? I donât see a support ticket from Topaz at the Website.
Please add Gigapixel upgrade for 1 years for my account to.
There was a little chat bubble at the bottom right of the webpage, but it was not appeared until I disabled the tracking protection in Firefox. Then they sent the answer in email from help@topazlabs.com
