Let’s say I select the 9000 “Subscribe and Save” plan and get 9000 credits for the month. I use 3000 credits during that month, leaving me with 6000 credits remaining at the end of the monthly period. When the subscription renews and bills for the next month, do I end up with 15000 credits, or 9000 credits?
This is pretty important for the user to know before selecting one of these super expensive plans!
When you have an active subscription plan, you can maintain a maximum balance of 5x your monthly credit volume. All unused credits roll over to the next month.
For example, a Standard plan subscriber (400 credits) can keep a maximum balance of 2,000 credits.
If you cancel your subscription, any unused credits will expire at the next renewal date.
If you only purchase credit packs and don’t have a subscription, the credits won’t expire and there is no max limit.
OK, so that’s helpful. Credits roll over, but not more than 5X the plan. So if you’re on a 9000 credits per month plan, you can roll over until you have 45000 credits, and then you start losing them if you’re not using them. If you cancel, then I would assume all 45000 credits (if you have that many) disappear when the billing date for the next month hits.
Hi Chase, AND-E answered most of this question! If you cancel your subscription, any unused credits will expire at the next renewal date. See Q&A section at the bottom of this page.
