DeNoise AI not showing in my A/C

Topaz Products
1

I have submitted 2 tickets but have not heard back. Just wondering if they are short handed due to the virus. My issue is that I do own DenoiseAI and want to update it, but it is not showing up in my account as something I own (or can update).

2

Did you download and install from the downloads page on the website?

Tray that and see if it installs in the meantime whilst you are waiting for an answer … note the latest version is available from the downloads page.

3

Thank you and I will try installing the latest version from the downloads page this evening. I should be able to activate it with my email address since I do own it - if all goes well.

4

Indeed, I installed 2.0 yesterday and it worked fine, thanks. But today I updated it to 2.1.1 and it does nothing. Does not denoise the image, sharpen it, or anything.

5

Please open DeNoise and go to Help-> Graphics info, press copy and paste the information here.

Also what is the image you are trying to remove the noise from, the settings used and the output format.

6

I updated now to v2.2.1 and it’s working. Only issue now is that I can’t drag and drop a tiff to open it, and it is stripping the EXIF data. Is it supposed to be doing that? (hope not)

7

When you say stripping EXIF data, what is your output format?

Please, at least, give your computing environment when you ask for help. As I asked previously …

8

I’m using a tiff created in Lr for use in Denoise AI, and my output is a tiff also, but the EXIF info is missing at that point for some reason. I’m on Win 10 and here is the graphics info, sorry.
Application & Version: Topaz DeNoise AI Version 2.1.2

Operating System: Windows 10 (10.0)

Graphics Hardware: GeForce GTX 1080/PCIe/SSE2

OpenGL Driver: 3.3.0 NVIDIA 441.66

CPU RAM: 65469 MB

Video RAM: 8192 MB

Preview Limit: 8000 Pixels

9

Please raise a support request at the main website.