I have tried to submit a ticket for this problem, but I get an error every time I actually submit the ticket!!!
Here is a description of the actual problem:
I am trying to run DeNoise 2.0, freshly installed, on a LARGE image inside of Photoshop. DeNoise AI crashes every single time it is launched with this particular image. It does NOT crash when I tried it with normal sized images. The image in question is 22647 x 3748 pixels. It is a composite created from 10+ other images, but it has been flattened down to a single layer.
Does anyone else have a problem with extremely large / wide images? If not, are they using the old version of DeNoise AI or the new one?
Does anyone else get an error after trying to submit a ticket?
PS I just tried opening the JPG version of the image directly in DeNoise AI. It does NOT crash. Hmmmm.