DeNoise AI 2.0 Crashes Immediately

Topaz Products Product Technical Support
1

I have tried to submit a ticket for this problem, but I get an error every time I actually submit the ticket!!!

Here is a description of the actual problem:

I am trying to run DeNoise 2.0, freshly installed, on a LARGE image inside of Photoshop. DeNoise AI crashes every single time it is launched with this particular image. It does NOT crash when I tried it with normal sized images. The image in question is 22647 x 3748 pixels. It is a composite created from 10+ other images, but it has been flattened down to a single layer.

Does anyone else have a problem with extremely large / wide images? If not, are they using the old version of DeNoise AI or the new one?

Does anyone else get an error after trying to submit a ticket?

PS I just tried opening the JPG version of the image directly in DeNoise AI. It does NOT crash. Hmmmm.

1 Like
2

It sounds like the image is too big for the program to handle. Try working on a smaller version of the picture ( resize it) and then upscale it to the size you want after the operation is done.

3

I’ll wait a couple of weeks to see what develops, but I simply can’t risk losing DenoiseAI out of my workflow because they didn’t test it sufficiently before release.

2 Likes
4

Hi, did you uninstall the previous version before installing the downloaded v2? If not uninstall the previous version.

7

Yes, I uninstalled the old one first. As I said, it worked on smaller images.

8

While I agree that the image is too big, the solution is for Topaz to fix the bug, NOT for me to sacrifice the quality of my image.

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9

I am having exactly the same problem, I will resize and see if that helps. Annoying.

10

No, that made NO difference, still crashes. Anyone?

11

Hi.

Can you confirm you’re using DeNoise version 2

Thanks

12

Version 2.4.2

13

Any ideas to fix it?

14

Apologies for the delay I was trying to gather some information

I don’t believe it’s the driver because, with the out dated version you’re using any driver issues would have been correct long ago

This in turn brings up another issue could it be a problem with Windows which is notorious for breaking applications.

Therefore, I installed DeNoise AI 2.4.2 on my Windows Machine just to see if it still works.

Therein lies the problem, DeNoise AI version 2.4.2 is no longer compatible with Windows since the last Windows update. DeNoise AI repeatedly crashes time after time after time.

I know it’s frustrating and I’m sorry it’s not what you wanted to hear but, here’s a couple of ideas you might like

You can either remove the Windows Patch and continue using DeNoise version 2.4.2 with an older version of Windows which could be a security risk or upgrade to Topaz Photo AI which you’ll still be entitled to get at a discount as you already own Topaz software.

Failing that, I can confirm DeNoise AI 3.7.2 is still fully operational so, you could have a word with the good people at Topaz Support and see if they’ll allow you a one off update to version 3.7.2

Here’s the link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

Hope this helps

Andy

15

You can download from this Forum using the link in the pic below. Note I still use DeNoise and there are no issues on a PC with the latest Win 11, AMD CPU and GTX3060 so I would make sure that you update your GPU drivers from the manufacturers website.

Download from this thread …

image
image1656×1070 85.3 KB

1 Like