Current updates: 2.3.1 does not work

Installed. Now it no longer works. Just spins

Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps

I had to uninstall the update 2.3.1 and re-install 2.3.0 so I could continue working so I don’t think the log file will help. I am not the only one with this issue.

The logs are to help our developers with fixing the bug but yes downgrading for now is the recommended temporary fix

1 Like