Continuous Recoverable Errors - Video will not export

Topaz Video Bugs and Issues
1

  1. The bug / behavior you have encountered:
    I have been trying to export a video using Proteus and keep getting a “recoverable error” message in the end. The Video will not export.When I hit retry, it errors out after a couple more minutes. I had a system crash mid-render yesterday, and it hasn’t worked since. I have uninstalled and reinstalled the application, but clearly something is still wrong on this system.

  2. Your system profile:
    Intel i7-13650HX CPU, 16GB DDR5, NVIDIA RTX 4070 laptop GPU , win11 pro OS ,300GB+ free space

  3. Your log files (Help > Logging > Get Logs for Support): attached

    2026-01-29-11-11-46-Main.tzlog (850.0 KB)

  4. Any screenshots as necessary

    微信图片_20260129115246_150_154
    微信图片_20260129115246_150_154756×532 14.9 KB

2

For starters the logs are showing this as version 1.2.1 which has not been released yet by the company.

I would recommend that you install a full release version and use a valid license to unlock the app for use. Then if you have an issue with the app send the logs to the support team at help@topazlabs.com for assistance.

Using unlicensed versions of the app is not supported.