Hello,I can no longer log in to Topaz Video.
I'm usually permanently logged in, but since I restarted my PC, I'm suddenly logged out and back in trial mode.
When I try to log in, it accepts my email address, but when I enter my password, it doesn't react at all and just grays out the password field.
Even in trial mode, I can't import or edit videos. When I log in to the website, my account is active and everything seems fine.
Can someone please help me?
Thanks in advance!
Can you pull the logs from the app and send to the support team at help@topazlabs.com? We can take a look and see what is going on.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Hello, I fixed it by installing it all again.
Thank you very much for the reply.
Sorry for the late respond.
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Glad to hear you got it worked out. If you run into any other issues in the future, please email the support team directly and we can assist with any troubleshooting.
