I have just got a new machine and installed TopazVideo for the first time but it wont accept my username/password that work fine on Giga and photo. I got studio in Nov 2025 that should include video.
Can you reach out to support with a link to this forum post as a reference, a screenshot of the error messaging and the app’s logs?
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
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