I recently purchased a monthly subscription and have been trying to log into my account through the Topaz Video application, but I’m unable to get past the login screen.
The login screen appears to be stuck and does not respond properly. I’ve tried signing in through my Google account, and while the authentication process appears to work in the browser, I eventually get a message stating that I’ve been logged into the application and can safely close the tab. However, when I return to the Topaz Video application, nothing changes and I’m still stuck on the login screen.
I also tried using the “Continue with Email” option, but instead I receive the following error:
“Connection error. Please check your internet and firewall settings and try again.”
My internet connection is working normally, and I don’t appear to have any firewall or network issues that would prevent the application from connecting.
At this point, neither login method is working, so I’m unable to access the subscription I’ve just purchased.
Could you please advise me on how I can resolve this issue and successfully log into the application? Any assistance would be greatly appreciated.
