I’ve tried to login to the server so that I can use A.I. Gigapixel. For the last 3 days, I get a messages that says the software can not connect to the server. I’ve contacted support for 3 days, but no answer.
Have you registered your copy at all?
Yes, I was running Ver 1.1.2 which has been registered for a long time. I’ve uninstalled the program because I have not heard from support and want to use the program. I will download and reinstall it to see if that corrects the problem.
Fixed. I uninstalled and reinstalled.
2 Likes
Same here, I’ve downloaded V3.1.1 which removed the previous version and installed the new one. Still have the same problem even using my Topaz signin credentials.
I had the same issue. Never activated a previous version until the solution from Topaz was to use the old version.
Here is what I did:
Install Gigapixel 4.0. This is where I got message cannot reach server.
Uninstall Gigapixel 4.0
Install previous version
Open previous version, activate, edit a photo and save. Close out of this version. (Simply activating the old version does not fix the “cannot reach server” issue in v4.0. A photo must be edited and saved.)
Uninstall old version
Reinstall v 4.0.
Server can now be reached. (at least for me)
