When checking my account, it states that I have paid. What is happening?
Best regards
Bjørn Fredriksen
The authentication process could be getting blocked by an Anti-virus app, or VPN connection if you are running any of those. Another situation could be the app is unable to connect to the server due to a default web browser not being set.
To investigate, can you grab the logs from the app and send to the support team for review? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
