Cannot open MP4 file from a GoPro Mission 1

Topaz Video Bugs and Issues
1

UPDATE: 1.6.0 works fine - so it looks like a regression in 1.7.0

I see some other issues of this error, but this is not the same issue in that the file name is anything from the GoPro! For example GX010004.MP4 or a renamed file BestGoby.MP4 (video of a Goby fish)

Error:

The following files could not be loaded. Please ensure they are valid video or image files, or convert your file to one of our supported types.

You can find a full list of supported file types at our website: <removed because the support tool won’t allow it>

C:/Users/xyzzy/Desktop/Isla2026/Day 1/BestGoby.MP4

It’s interesting that the folder delimiters are / and not \ for Windows.

I have also moved a file to C:\Users\xyzzy and I get the same error.

2

There are a few issues within 1.7.0 that the team is investigating at this time, some due to a change in the hardware decoding of files.

While they work on these issues, the recommendation is to use 1.6.1 or an earlier release. Thank you for confirming that 1.6.0 is working as it should.