Cannot install updates, removed TGA, unable to install full program

Boy, I have tried this several times. I’ve been working on computers for over 40 years now, and I don’t think I’ve seen such difficulty in installing upgrades. I have spent the last two days sitting here, deleleting folders, cleaning my registry, installing, uninstalling, deleting folders, cleaning registry and, now, am pretty fed up. I even tried the .msi but they won’t work because I don’t have the program installed.
In the Bugs section, ida.topazlabs instructed me to upload my DXDIAG to support. Is this it? Where do I upload?

It sounds like you’ve been through quite the ride! This is not support, though.

If you reach out to this email (, then it will send you directly to support and we will get you sorted.