I just attempted to install Topaz Studio on my Mac for the very first time. Unfortunately, it will not launch. My system details are below.
If I attempt to manually launch ‘Topaz Studio.app’ from the Applications/Topaz Studio folder nothing at all happens.
The Topaz Studio sub-menu and its associated entries were successfully populated into my Photoshop CC 2019 Filters menu. If I open a .jpg image in PS and chose Filter > Topaz Studio > Topaz Studio. I get the usual small “You are using Topaz…” window then nothing further happens. I will also get the warning about working on the background layer if appropriate but nothing further will happen beyond that.
After experiencing these problems, I deleted the following three items, emptied the trash, and rebooted the system.
- /Applications/Topaz Studio (folder)
- /Library/Application Support/Adobe/Plug-Ins/CC/TopazStudio (simlink)
- ~/Library/Application Support/Topaz Labs/Topaz Studio (folder)
I re-ran the Topaz Studio installer but nothing at all changed. Studio simply does not run with no visual indication as to why. I even watched Activity Monitor while attempting to use Studio and no items named “Topaz…” or “Studio…” ever appeared in the process list. Additionally, I looked at /Applications/Topaz Studio/InstallationLog.txt and found no instances of ‘error’ or ‘Error’.
Does anybody have suggestions on things I could try or look into before opening a support request?
iMac13,2 (late 2012, 27")
i7, 32GB RAM, GTX680MX w/ 2GB
Photoshop CC 2019
“Old” non-Studio plugins owned: Glow2, Impression2, Adjust5, Simplify4 (all fine within PS CC 2109)
Topaz Studio installer downloaded 11.07.2018