Black screen result

I noticed when it finish processing the video, the result just shows a black screen.

Hey, would you mind sending me a support ticket so we can look into this?

I’ll need your system profile to start out with:

Windows System Profile:

  • In Windows, select Start and enter dxdiag into the search box on the taskbar. Select dxdiag from the results.
  • In the tool, select Save All Information for an easily shared format.
  • Save the information and attach it to this reply

If you prefer, I really only need to the end of the “Display” section.