All the Topaz apps I have are crashing. Standalone and plugins

Topaz Products Product Technical Support
1

I have DeNoise, PhotoAI and Sharpen and they are all crashing now. The only thing different is that I just updated Photoshop. They crash called from Photoshop as a plugin and crash when I directly invoke them.

This is on Windows 11

How can I resolved this?

2

They are all creating crash dump files.

3

Raise a support request at the main website please.

4

Thank you. I just did that.

1 Like
5

I have the same issue, but on a Mac running Sonoma, if you find anything please let me know.

6

I am on Windows. In my case my GPU was disabled. Contact support. They are very helpful.

7

Thanks for this, Topaz Support have been in touch, so have sent them the files to see if they can replicate what is going on.