AI Model not found

Topaz Video Bugs and Issues
1

Hi Topaz,

I did this:

  1. Imported a NTSC interlaced source file;
  2. Cropped the overscan;
  3. Added enhancement Dione TV;
  4. Added a second enhancement;
  5. Set it as ×1 Scale for Proteus.

Resultat.

AI Model not found.

I know when it happens! This bug happens just after Starlight is installed and ready because the second enhancement was working well just before.

For one unknown reason, the user interface and the commands sent to the rendering engine are corrupted.

Best regards, Vincent.

logsForSupport.zip (6.2 MB)

2

The logs show the model is not being able to be found in the list, despite it not being one thaty ou have applied in that process.

Try a clean install of the app and let me know if it happens again. That way I can send both sets of logs to the devs for review.