I posted this to the support folks four days ago but no response of yet.
I’ve been using AI G for a while now and no issues, quite happy with it. But this past week if I load it, the app launches with a splash screen saying Topaz Gigapixel and not the usual screen. I have very few menu options available to me, a few are greyed out, including Load Image. Those that aren’t greyed out such as Preferences or Update Ownership do nothing.
I have deleted and re-installed but to no avail. Any thoughts?
TommyW did you by any chance do a upgrade to AI Gigapixel? Or did you update anything else on your computer? Operating system or graphics card driver? If you are on Windows 10 it updates when you shutdown and I had a recent update ~ mar 18 2019.
I’ve had this issue of images not loading or dragging and dropping on win 11 when the path to the picture gets too long or folder names / file names are too long. If you are on windows with long folder or file names, shorten them and see if that helps.