Hello,
I recently updated Topaz and for some reason now any kind of video formats like mp4 or even mov the video’s get denied saying that it does not support. I checked the link it gives and of course Topaz supports all kinds of video formats and I didn’t have this issue until recent update. Is anyone having the same issue or is there anyway I can resolve this?
Can you share the error message and the logs from the desktop app for review into this issue?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
I have the same issue. I re-installed and still doesn’t work.
I found the 1.5 installer and re-installed. It seems to work fine now. I will skip 1.6 for now.
