Activation issues are typically related to a connection blocker on the system which is blocking the connection between the app and the internet to authenticate your license.
It can appear as:
a connection error pop up
Common connection blockers are due to a new VPN, proxy, firewall, or anti-virus software. Are you using any of these on the system that is not activating?
Here is a link to some basic troubleshooting steps. Please try all of the options.
I have a problem with login but my connection works right and I dont have a vpn, and firewall is good to
There have been some ongoing issues due to the AWS outage earlier this week that the team has been working on patching and resolving.
If you are still unable to log in, please pull the logs and send to the support team at help@topazlabs.com and we can assist further.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
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