Hello Topaz Support Team,
I’m trying to run Topaz Video AI on a cloud GPU server (iRender) under Windows 11. When I log in with my Topaz account, Chrome verifies the credentials fine, but inside the Video AI application I remain stuck in trial mode. The app repeatedly asks me to log in again.
I believe this is not a licensing or account problem — my subscription is active and works on my local machine. It seems that the cloud VM cannot reach Topaz’s activation servers. This type of setup (cloud GPU / VM) is allowed under the EULA as long as the software is used on a personal machine, not offered as a hosted service.
Could you please confirm which domains and ports the application needs to contact (e.g. *.topazlabs.com, activation endpoints) so I can ask my provider (iRender) to whitelist them?
For clarity:
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Software version: Topaz Video AI v 7.x
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OS: Windows 11 • GPU: 4 × NVIDIA RTX 4090 on iRender machine
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Issue: “Connection error – Couldn’t connect to our servers to complete activation.”
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What I’ve tested already: login via browser works, VPN / proxy / firewall on client machine disabled, reinstall, run as admin, no local antivirus, all network traffic looks normal except activation is blocked inside the app.
