Account Confusion

Hi, This is a user forum, so when you say “You” you are addressing fellow Topaz users not staff!
I think you need to take a look at this thread, which was initiated back in Feb by Topaz CEO, and which still has many contributions.

By not logging on to your account for ages, you may have missed out on what upgrades might have been available to you before the new policy was introduced. (I don’t believe there was any alert to users by email). If you contact customer support you may find them amenable to some sort of compromise. And then it’s up to you whether you pay to upgrade after your year of free ones expires.