About the Product Technical Support category

(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters. Until you edit this description or create topics, this category won’t appear on the categories page.)

Use the following paragraphs for a longer description, or to establish category guidelines or rules:

  • Why should people use this category? What is it for?

  • How exactly is this different than the other categories we already have?

  • What should topics in this category generally contain?

  • Do we need this category? Can we merge with another category, or subcategory?

[quote=“JoeFedric-TL, post:1, topic:43, full:true”]
Impressions 2 not loading presets in Lightroom or Photoshop. Just getting Black Screens (Red Screens with Impression 1). Then when I try to cancel the operation, it hangs up on me. It doesn’t seem to be a graphics driver issue as, per the specs, my computer is well within them. Also running latest versions of Impression 2, Lightroom and Photoshop. Images in Lightroom are on an external drive, but the problem happens even when launching from the Desktop. Plenty of memory (32 GB) and Apple OS Sierra 10.12.5.

I think this category should remain and it is important as long as technical support is supporting it. There is so much going back and forward with problems that are not tech related and I really believe we do need a dedicated tech base.
The category is for people with tech issues that have to be solved with techs. Other people can give advice, but it can be the wrong advice.

How is it different? = professional advice.

Topics - open.

I think we do need this category - especially for newcomers who do not know what to do when things go wrong - as they do.

Merging is a possibility, but when newcomers come in they go straight to support. Perhaps we should create a category in General Discussion that leads people with problems with tech to Support - a link perhaps. [Click here]

Glory be…I’ve had a hard time finding this category and I’ve been on the forum for years. Just not terribly active for a while.

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Aa I’m having trouble finding how to start a new thread in this area… here it is.

I have downloaded the new Studio and it doesn’t recognize me. I updated my password and it won’t recognize that either.

The latest beta said I didn’t own it and only had a 30 day trial. Since I was going through some medical issues I didn’t question it.

I have the original Studio (owned) and I know I’ve had credits from previous betas that I haven’t used.

I used to know how to start a new thread…had it changed or is it just me.

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What does Save All do?

I imported an image. I have three duplicates in the bottom window all with different effects. Save All seems to do nothing. I have to select each one and so Save As to get it actually saved.

I am unable to install Topaz Clean, Clarity, Detail or Remask 5 as plugins for Photoshop 21.1.2 since I installed Windows 10. The only filters that will install are Adjust, Adjust AI, Denoise, Denoise AI and Glow 2. Any help would be appreciated as I paid for these filters but they are now unusable.

Im using Video Enhance AI on windows 10.

Whenever I set my gpu as the main renderer, it crashes instantly. When i use my cpu it works fine.

Any ideas why this would be happening?