Hello,
I am having a problem when exporting. I need to enhance missed focus on one of my videos. It is a footage from a concert, that is long little over two hours. Using focus fix and it is a great tool. But I am having problem when exporting. It exports fine, I even left it in expprt whole night. It seemed to be complete, but when I opened the file, it was only 3-4 minutes long. After some tests I came to the fact that it is limited by 2,15GB and no matter what, I just can’t export longer sequence than 3-4 minutes due to the file limit. What can I do to export the whole 2 hour clip?
In order to troubleshoot this, I will need your logs and your full system profile and you can send them to the support team at help@topazlabs.com.
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Usually if an export is limited like this, it can be a hard drive limitation with format, or an issue with the source file hanging up and causing the app to end the process early.
I am having the same issue on two machines, an M4 Mac and an M4 Mac Studio. Gemini believes it is tied to external drives. I have multiple SSD drives attached via thunderbolt.
Can you send the logs to the support team for review as well? Trying to sort through some of these issues when it is not a drive format issue to see what is causing it.
logsForSupport.zip (1.4 MB)
Here you go. At this point, I am not able to render anything.
