Hello Support, For the last few updates, Video has not been closing and when disconnected from the internet, it won’t launch without reauthenticating. Now as of this version, models won’t download - getting error 407. I’ve been using the older Video AI version but now have a project where I’d like to try Proteus Natural model and cannot run it due to the above. I’m running Windows 10 22H2 with an RTX 4080 Super, driver 595.79. Any ideas how this can be resolved?
We will need to get the logs from you to review and see what is going on. You can send them to help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
logsForSupport.zip (233.7 KB)
I am seeing several users running into memory errors and issues, all running the new Studio Driver 595.79. Can you roll back to a previous Studio Driver and let me know if you still continue to see the issue? NVIDIA drivers update page
Trying to sort out if its a bad driver update.
