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problem od ostatniej aktualizacji AI 2.3.1

Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps

My computer:
Procesor Intel(R) Core™ i5-9600KF CPU @ 3.70GHz 3.70 GHz
Zainstalowana pamięć RAM 8,00 GB
Typ systemu 64-bitowy system operacyjny, procesor x64
Wersja Windows 10 Pro
Wersja 22H2
Zainstalowano dnia ‎07.‎05.‎2022
Kompilacja systemu operacyjnego 19045.3930

2024-02-04-11-58-21.tzlog (54.4 KB)

2024-02-03-14-00-23.tzlog (61.9 KB)

2024-02-06-15-43-1.tzlog (53.9 KB)

2024-02-06-18-02-5.tzlog (55.1 KB)

2024-02-07-15-17-44.tzlog (89 KB)

2024-02-09-12-22-57.tzlog (133 KB)

2024-02-08-13-51-31.tzlog (34.2 KB)

2024-02-08-13-54-18.tzlog (543 KB)

2024-02-12-19-46-15.tzlog (55.3 KB)

2024-02-10-11-50-25.tzlog (35.3 KB)

2024-02-12-19-48-45.tzlog (53.9 KB)

I think 12 GB of memory is the minimum requirement for Topaz Photo AI?

Now I have 16 GB RAM, and the program stop when detecting face :frowning:

Thanks for bringing this to our attention.

Our developers are currently working on this issue, and will resolve it as quickly as possible.

You can choose one of these two workarounds to resolve this issue:

Let me know how that goes for you and we will make sure to reach back out to you to let you know when this is resolved.

Thank You, now I back to v2.3.0 and all is OK.


It’s a joke? New version Topaz Photo AI v2.3.2 and the problem is the same - the program stop when detecting face :frowning: