Everytime I load up Topaz Video I have to log in again due to a “Login info has expired”.
Please fix this ASAP as it is extremely annoying to have to log in every time I want to use the app.
Can you grab the logs from the app and send in to the support team to review? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Hey, thanks for the reply - the issue seems resolved now - it happened for around 20 hours, then when I came on the next day to use it, it straight logged me in without this issue.
Understood, it sounds like maybe a connection issue with dialing into the server then. If you get this issue again in the future, please grab the logs and send to the support team for investigation.
