Why is Topaz splitting my image sequenze in sequential numbers from the same folder into two clips?

skonasjarmark · November 28, 2024, 12:23pm

I recently updated to 5.5 and its riddled with bugs. #1 is the one i described above. And the preview does not work,
Win 11 . 64 GB RAM, 12 GB V-RAM

kyle.topazlabs · November 28, 2024, 3:14pm

The team is working on some issues that some users are seeing with the new MPV player that stems from certain hardware setups.

Can you send the logs and your system profile to the support team directly for us to take a look at what is going on with this image sequence import?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

skonasjarmark · December 2, 2024, 5:09pm

Hi Kyle!

Thanks for the quick reply. Here is my log and profile.

Have a good day.

Regards

Jonas Skarmark