[WHITE SCREEN/NOT RESPONDING] - Read for workaround - app will not launch, displaying a white screen and not responding

Topaz Photo AI Bugs and Issues
1

[2025-02-16 17:47:50.168, 0.00 μs] [16a0] Info | Log directory: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”
[2025-02-16 17:47:50.456, 288.37 ms] [16a0] Info | [AIE] AIEngine mode: Normal 2.3.24
[2025-02-16 17:47:50.457, 56.30 μs] [16a0] Info | [AIE] Creating file fetcher for http://models.topazlabs.com /v1/
[2025-02-16 17:47:50.457, 25.10 μs] [16a0] Info | [AIE] AIEngine mode: Normal 2.3.24
[2025-02-16 17:47:50.457, 30.30 μs] [16a0] Info | [AIE] AIEngine mode: Normal 2.3.24
[2025-02-16 17:47:50.458, 1.39 ms] [16a0] Info | Model Dir: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2025-02-16 17:47:50.461, 2.57 ms] [16a0] Info | [CLI] Running CLI
[2025-02-16 17:47:50.461, 78.60 μs] [16a0] Info | [CLI] Initial controls: QMap((“applyAutopilotOnceCalculated”, QVariant(bool, false))(“autoPilot”, QVariant(int, 1))(“autoPilotSettings”, QVariant(QVariantMap, QMap()))(“blur_level”, QVariant(int, -1))(“changesCount”, QVariant(int, 0))(“initialFiltersApplied”, QVariant(bool, false))(“justSaved”, QVariant(bool, false))(“noise_level”, QVariant(int, -1))(“presetAppliedNoModifications”, QVariant(bool, false))(“presetsApplied”, QVariant(QStringList, QList())))
[2025-02-16 17:47:50.461, 0.00 μs] [6d04] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “”
[2025-02-16 17:47:50.461, 219.80 μs] [6d04] Info | [AIE] ModelManager setting path to C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2025-02-16 17:47:50.461, 24.20 μs] [6d04] Info | [AIE] 00000157EEF0AF20 loadModelInfoMap called at C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2025-02-16 17:47:50.469, 7.76 ms] [6d04] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Embeddings - DACLIP Embeddings”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW Native”, “RAW - RAW Standard”, “Exposure Adjust - Exposure G”, “Exposure Adjust - Exposure I”, “Text Recovery - GenreDetection”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Mask”, “Face Recovery - Face Perfect”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Face Recovery - Face Perfect fidelity”, “Face Recovery - Face Perfect generative v3”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - Standard”, “Enhance - Standard V2”, “Enhance - High Fidelity”, “Enhance - High Fidelity”, “Enhance - High Fidelity V2”, “Enhance - High Fidelity V2 LDN”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Sharpen - Lens Blur v2”, “Denoise - Recover details”, “Auto Param - landscape”, “RAW - SAM Decode”, “RAW - SAM Encode”, “Inpaint - Standard Decode”, “Inpaint - Standard Encode”, “Inpaint - Inpaint Resize”, “Inpaint - Standard UNet”, “Sharpen - Sharpen Refocus”, “Sharpen - Sharpen Natural”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - portrait”, “Auto Param - new”, “Super Focus - SuperFocusDec”, “Super Focus - SuperFocusDit”, “Super Focus - SuperFocusEnc”, “Sharpen - Sharpen Standard v2”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”, “Text Recovery - Text Detectus”, “White Balance Adjust - Standard”)
[2025-02-16 17:47:50.469, 8.42 ms] [16a0] Error | Attempted to set index out of range: 0 images loaded, but setting index to 0
[2025-02-16 17:47:50.471, 1.60 ms] [16a0] Info | Stopping TEngineWorker thread
[2025-02-16 17:47:50.471, 19.90 μs] [16a0] Info | Worker cancel requested
[2025-02-16 17:47:50.471, 12.80 μs] [16a0] Info | Cancelling processing
[2025-02-16 17:47:50.471, 1.97 ms] [6d04] Info | Stopping ModelVerifier thread
[2025-02-16 17:47:51.461, 990.50 ms] [6d04] Info | ModelVerifier thread stopped
[2025-02-16 17:47:51.462, 991.52 ms] [16a0] Info | TEngineWorker thread stopped
[2025-02-16 17:47:51.462, 150.10 μs] [16a0] Info | Stopping TImageWriterWorker thread
[2025-02-16 17:47:51.463, 396.00 μs] [16a0] Info | TImageWriterWorker thread stopped
[2025-02-16 17:47:51.463, 24.50 μs] [16a0] Info | Stopping TImageReaderWorker thread
[2025-02-16 17:47:51.463, 379.40 μs] [16a0] Info | TImageReaderWorker thread stopped

It stopped working as a standalone or as a plugin after a recent windows 11 update. I checked the models folder and there is data there.

2

Hi.

Uninstall the Windows update until the conflict is corrected

3

Is your Graphics card on the latest Studio driver? If you have multiple screens, does changing the main on make a difference?

4

The fact that Topaz’s advice to get an installation working correctly is “Turn off every scrap of protection you have from viruses and external attacks” is mindbogglingly amateur, and completely unconscionable in this day and age. No other software I’ve installed in the last 15 years has required this, and plenty of them are more complex installs than anything by Topaz. Unbelievable. Hire a real software developer and get it together, you should be embarrassed and ashamed that you even think of asking that of users.

5

Can you direct us to where in this case we asked to turn off any security features? A white screen can be caused by outdated drivers, registry issues where registry deletion can reset everything or a underpowered graphic card for which we can provide workarounds.

Turning off security features will not help in this case, and is not something we asked the original poster to do!

6

Did anyone find resolution to the “white screen” issue? I’m getting a white screen on start up. Not useable.

7

Hi.

Might need to update your Drivers also, here’s the link to previous versions so, you can continue working until support get in touch

And here’s the link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

Hope this helps

1 Like
8

I encountered the same problem. After the first successful launch, subsequent attempts end with a white screen and the message “Application not Responding.” I discovered that the issue occurs when I use the program on a second monitor. If I close the application, the next launch fails. Only after turning off the second monitor does the program open correctly on the primary monitor.

Windows10, RTX 4080SUPER

10

@haotran @PawelJan

This issue with the white screen, or Photo AI not responding is usually resolved by making sure that the graphics card drivers are up to date. If this is not resolving the issue, you need to delete the registry for Photo AI. There is a known issue where if the app is closed on the secondary screen, it won’t reopen after.

Instructions to delete the Photo AI registry:

After this is done, Photo AI should open and it will keep working as long as you don’t close it on the second screen.

If you have more issues after doing that, you can contact us at help@topazlabs.com and we will investigate with you :slight_smile:

12

@julian.allen
Adding you here as we merged the threads for this issue.

13

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