Whilst analysing the image it gets to 'Calculating Output levels' and the export screen is displayed with no edits

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:
Using a Dell Inspiron 13 7000 running Windows 11, Open Adobe Bridge and click on a RAW file. Edit the file in Adobe Camera Raw and then open in Photoshop 26.0.0.

  1. Step 1 create a new layer in Adobe Photoshop
  2. Step 2 Use the filter dropdown in Photoshop to select Topaz Photo AI
  3. Step 3 Topaz Photo AI opens and starts to analyse the photo.
  4. Step 4 as the photo is being analysed, it gets as far as 'Calculating Automatic Levels etc. and the Export window opens with no edits displayed.
  5. Step 5 close the Export window and Topaz then shows the recommended actions which are selected and then Topaz continues as expected.

Not a real problem, just an annoyance having to close the export Window before any changes have taken place.

Topaz Photo AI [v3.3.1] on [Windows 11]

2

Please follow the steps below to reset your Photoshop plugin.

  1. Close Photoshop fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Photoshop Elements and check the File > Automate > Topaz Photo AI plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

3

Thank you,

Following the instructions below, it is now working as it should.

Kind Regards

William

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