[If you are posting a new bug, please include the following]
The bug / behavior you have encountered
In upscaling a Stargate episode, suddenly Video AI has stopped copying the soundtrack. I went back to another episode I’d already done, and the new rendering also has no sound, though it did the first time.
Your system profile
(Attached)
logsForSupport.zip (34.4 MB)
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary
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Can you send the updated logs and the original and exported file with no audio?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name. Submit File to Dropbox
Further note: I tried with a completely different file, and it worked. So the problem must be the way that episode’s audio codec is embedded, or something like that.
Hi Paul, sorry I missed this! Just getting around to it, could you let me know the file name that was uploaded to my dropbox? I’d like to run some tests and see why Artemis is the only model causing the lack of audio with the export. Thanks!
Previews in the latest versions of the app now have audio. Make sure it’s not muted. If the audio is on and you are not hearing anything, try changing the audio mode from copy to convert as this can be a sign of format issues.
