When Topaz AI is Smartfilter no more upscaling via photoshop is possible

Hi,

since the last update it is not possible to scale an image via photoshop itself when Topaz AI is used as a smartfilter. A window tell me, that smart filter will is rendering but thats all. Have to close Photoshop hard then.


Topaz Photo AI [v2.4.2] on [Mac 14.4.1]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also, please open Topaz Photo AI, then go to Help > Open Log Folder, send me all of the files within that folder.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request