When I output it in prores, only audio appears and no image appears

Topaz Video AI 5

When exporting, the image quality seems to be slightly better with h265 than with h264.

I thought it would be better if I output it in prores, so I output it, but no image appears.

I often use mp4 as the original file.

The types of videos are mostly recordings of TV (CS broadcasting FHD), YouTube, and commercially available DVDs.

My PC is a Windows 11 RTX4090 that I bought a month ago.

The settings I often use are

No presets

Output is 2x

Enhancement starts with progressive and then various others.

Other than that, I only use motion deblur.

In this way, I can output h264 and 265, but when I output it in prores, only audio appears and no image appears.

I tried four different profiles but the results were the same.
I did not touch any other settings.

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To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

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